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Great Value Vacations - Excellent Trip
I was very pleased with the service of Great Value Vacations. It was my first trip to Europe and we chose France and Rome. All I had to do was book the trip on line and pay. As the trip got closer I started to get emails from Great Value telling us how to prepare and...
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#1125736
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Yes, 10 months ago, we didn't buy travel insurance. 4 months ago we accepted a foster daughter for the first time. Recently, she had some problems that mean we can not leave her with anyone else for some time. It is our responsibility, and we called Great Value...
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1.0
#1124052
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I just returned from my trip to Italy. I went to Venice, Florence and Rome! Everything was fantastic! i got so much for what I paid. Flights, hotels, trains, breakfasts all were great. The person at Great Value vacations was very helpful too! Unfortunately, I don't...
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#1066559
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So we booked this trip thinking it would be organized and thought whoever was leading the group would know what they are doing. We have spent more time on the bus than actually doing any activities. I deeply regret not booking some of the "excursions" on my own. The...
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1.1
#1045452
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Once trip was booked, they drop you and you get someone different each time you call, promises of a call back which never occurs. Only when threatening them withy an attorney general complaint did they even respond. The customer service reps even have an attitude on...
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#1035158
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Great Value Vacations: so disappointed in customer service/response to customer concerns. Whole big story is below. Feeling anxious! (Warning: long story below--don't read unless you want to feel anxious or need help sleeping) I researched a trip to Ireland as a...
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Anonymous
Anonymous

Customer service must be a call center in "the East." Thank you for taking time to delineate your experience. Had a similar "customer no service" from OAT. Wound up canceli...

Anonymous
Susan

I would have contacted credit card company and put in a dispute. You have enough valid information, phone records and names of who you spoke with for a valid complaint, and r...

1.0
I liked
  • Promised vacation
I didn't like
  • Non-responsive staff bait and switch
#1020557
Reply to reviews
We went with GVV because it was resonable. We also took out insurance in case of reschedule or emergency issue. We did have to move the trip so we called and asked to move it one week ahead. This cost us the $200.00 ins cost and an extra $100.00 for changes in other...
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1.0
Fort Oglethorpe, Georgia
#927407
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This package offers airfare, hotel, and rental car. The problem is the hotels are far out of the cities and the service at the one hotel ( Hotel Villa Vecchia) we stayed in outside of Rome had terrible service. They were not friendly or accomodating. We did not want...
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Anonymous
tld

You can't expect hand-holding and 5 star accommodations for a price like they offer, geesh! - and how can you even include the fact that Italy traffic is bad on a review abou...

I liked
  • Airfare
I didn't like
  • Hotel service bad
  • Transportation to city difficult
  • Hotels and transportation
#616748
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Great Value Vacations, (aka Sceptre Tours, Dan Dooley Vacations, Aer Lingus, Global Consolidated Services) has been misrepresenting its services to consumers for years. The list of complaints are endless and the business does not disclose it’s affiliation with it’s...
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1.0
#527156
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